Lyman and Sheets Insurance Agency

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Customer Satisfaction Survey

Thank you for the opportunity to service your insurance needs. Our goal is for you to be completely satisfied. Please take a few minutes to complete this survey about your sales and service experience with Lyman & Sheets. Your timely response is very important to us and will be used to direct our continued efforts toward meeting the highest expectations of our clients.

About Lyman & Sheets Service
1. How satisfied were you with the convenience of the office hours?
2. How satisfied were you that all agency personnel treated you in a courteous, fair and professional manner?
About Your Sales Person
3. How satisfied were you that your sales person took the time to thoroughly understand your insurance needs?
4. How satisfied were you with the level of insurance product knowledge demonstrated by your sales person?
5. Did your sales person follow-up with you after the original consultation?
About Your Customer Service Representative
6. If you left a message for your CSR, was your call returned promptly?
7. How satisfied were you that your CSR took enough time to thoroughly understand your service request?
8. How satisfied were you that you were kept informed about the status of your service request?
9. Was your service request completed by the original date promised?
About Your Overall Satisfaction With Lyman & Sheets
10. How likely are you to purchase additional insurance from Lyman & Sheets within 12 months?
11. Would you recommend Lyman & Sheets Insurance Agency to a friend?
12. How satisfied are you OVERALL with Lyman & Sheets Insurance Agency?
About You
Name
Your Title (applicable for commercial clients only)
Name of Business (applicable for commercial clients only)
May we contact you in response to this survey?
What is your phone number?
Additional Comments